Sideworks guest feedback software turns a simple QR code into a private feedback channel for your restaurant, food hall, or hotel. Guests scan, rate, and comment in seconds — no app, no login. You see every rating, category, and comment in one dashboard, so you can fix problems while the guest is still in the room instead of reading about it in a one-star review.
The feedback that reaches you publicly is the tip of the iceberg, and it's already too late to fix. A private, frictionless channel catches the problems while you can still do something about them — and loyalty is where the money is.
A 5% improvement in customer retention can lift profits 25–85%. Catching and fixing problems early is how you keep guests coming back.
A private rating gives an upset guest somewhere to vent that isn't Google or Yelp — and gives your manager a chance to make it right first.
Feedback is anonymous by default. No emails, no names, no logins — just honest ratings and comments you can act on.
Create a feedback URL and QR code for your location in a couple of clicks. Print it on table tents, receipts, menus, or share it on social.
A guest opens the public form — no login. They give a 1–5 star rating, pick a category (Food, Service, Ambiance, Value), and leave an optional comment.
Every response lands in your dashboard with the average rating and recent comments. Add internal notes to track follow-up across the team.
One scannable code per location. Guests never need an account or app — they tap, rate, and go.
1–5 stars plus Food, Service, Ambiance, and Value tags so you know exactly where to look.
Average rating, recent submissions, and trends over time — all in one place for every location.
Attach private notes to any entry to track who handled it and how — without anything reaching the guest.
Guest feedback is one of six pillars in Sideworks. Pair it with the tools your team already runs every shift:
Turn recurring feedback themes into checklist items with photo proof.
See whether service dips line up with who's on the floor.
Checklists, scheduling, feedback, events, and maintenance in one app.
You generate a feedback link and QR code for your location. Place the QR code on table tents, receipts, or social media. Guests scan it, leave a 1–5 star rating with an optional comment and category, and submit — no app download and no login required. Every response lands in your feedback dashboard in real time.
Yes. Feedback is anonymous by default. Sideworks collects no personally identifiable information from guests — just the rating, category, and any comment they choose to leave. This lowers the barrier to honest feedback and keeps you free of unnecessary PII.
You can add internal notes to any feedback entry so your team can track follow-up and resolution. These notes are private to your team and not shown to the guest.
Guests give an overall 1–5 star rating and can tag their feedback by category — Food, Service, Ambiance, Value, or Other — plus a free-text comment. Categories let you spot whether a problem is in the kitchen, on the floor, or in the room.
Sideworks offers a free tier to get started with no credit card. Guest feedback surveys are part of the platform alongside checklists, scheduling, events, and maintenance, so you are not stitching together separate tools.
Google reviews are public and arrive after a guest has already left unhappy. Sideworks feedback is private and immediate — it surfaces issues while the guest is still in the building or fresh from the visit, so a manager can fix the problem before it becomes a one-star public review.
Generate your first QR code in minutes. Free to start — no credit card required.